HR Capability Toolkit

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Employee Relations

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Employee Relations are done through the introduction of activities such as communication, consultation, prompt resolution of grievances and disputes, discipline handling, and involvement of and negotiation with employee representatives.”

What is in this module

Guidelines on how to implement initiatives to strengthen the bond between employer and employees. An increasingly diverse workforce calls for a set of varied and creative programmes to enhance and strengthen the emotional ties that bind employees to the company.


Companies with a distinct commitment to establishing good employee relations have

  • a better chance of maintaining a stable work environment, 
  • are free from industrial relations disputes and work stoppages.

A better appreciation of the emotional drivers of an employee and priorities will help the Human Resource department (HR) and the company’s Management better engage with the workforce, in order to derive greater value from the contributions of its employees.






The Mothercare franchise was introduced to Singapore from the UK in 1984, and encouraged by its rapid expansion, the Singapore subsidiary acquired 100% of its UK parent company’s shares in 2007.

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International Business Machines (IBM)

IBM is a great example of a company that has used the social media space to augment their employee relations. Despite having a global workforce of over 400,000 employees, the company has succeeded in creating its presence online without imposing strict guidelines.

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